Privacy Policy

SAW GR8 Foodz Pvt. Ltd. ("we", "our", "us") is committed to protecting the privacy of users ("you", "your") of our website/app used for ordering raw meat, fish & ready to cook products.

1. Information We Collect

We collect personal & technical data to provide a seamless service:

• Personal Data: Name, mobile number, email, shipping/billing address, Aadhaar/Virtual ID for e-KYC compliance if used.
• Order & Payment Data: Basic order details, transaction IDs, partial payment instrument details (never full card data), payment confirmations from Razorpay/UPI or other providers.
• Device & Usage Info: IP address, browser type, OS/device info, cookies, pages viewed, search terms and navigation flow, analytics logs.

2. How We Use Your Information

We process your data only for these purposes:

• To create and manage your account, authenticate identity, process orders, deliveries, refunds, and support requests.
• To communicate with you regarding delivery updates, promotional offers, feedback, or service improvements.
• To personalize your shopping experience, show recently viewed items or suggest similar products.
• To perform fraud detection, analytics, and improve our platform’s features.

3. Legal Basis

We collect and process your information:

• With your explicit consent for registration, marketing, and personalization features.
• As necessary to fulfill contract obligations when you place orders.
• To comply with applicable laws and cooperate with government requests or legal processes.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance user experience (login persistence, address autofill).
• Analyze site usage and performance.
• Serve targeted offers or marketing campaigns.

You may disable cookies in your browser, but this may degrade functionality.

5. Information Sharing

We may share your information in limited scenarios:

• Service Providers: Delivery partners, payment gateways, support tools, analytics vendors—only on a need-to-know basis, under strict confidentiality.
• Legal Requirements: If mandated by law, courts, or governmental authorities.
• Marketing Partners: Only if you have opted in, and you may opt out at any time.

We do not sell or share your data for third party marketing unless you explicitly consent.

6. Data Security

• Data is encrypted in transit (SSL/TLS) and at rest where appropriate.
• Payment details are handled by trusted third-party payment processors; no full card data is stored.
• Access to personal data is restricted to authorized personnel only.
• We periodically audit systems to uphold reasonable security practices under Indian IT Rules.

7. Opt In/Opt Out & Control

You have the right to:

• Withdraw consent for marketing communications at any time by email.
• Request deletion or correction of your personal data by contacting our Data Protection Officer (DPO).
• Refuse or limit collection of certain information, but this may impact service usability.

8. Retention & Updates

We retain your data as long as necessary to provide services, comply with legal obligations, support queries, or defend legal claims.

We may update this Privacy Policy at our discretion. Any changes will be posted here with a new effective date. We encourage you to review it periodically.

9. Children’s Privacy

Our platform is intended for individuals 13 years or older. We do not knowingly collect data from minors. If you believe your child’s information was processed, please contact us for correction or deletion.

10. Contact Us

If you have questions, concerns, or requests regarding this policy or your data, please reach out to:

Data Protection Officer
SAW GR8 Foodz Pvt. Ltd.
Mumbai
Email: contact@gr8foodz.com
Phone: 7887282828