Help & Support

Effective Date: 01 August 2025

1. Placing an Order

How do I place an order?

Browse our range of fresh meats and fish.
Add your preferred items to the cart.
Proceed to checkout and complete payment.

Can I modify my order after placing it?

Orders can only be modified before they are confirmed. Once confirmed, no changes can be made.

Delivery & Tracking

What are your delivery timings?
We deliver daily from 8:00 AM to 8:00 PM (may vary by location).
How long does delivery take?
All orders are delivered within 2 hours of confirmation.
How can I track my order?
Visit the My Orders section in your profile to see real-time updates.

2. Payments

What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is online payment safe?
Absolutely! We use secure and encrypted payment gateways to protect your information.
My payment was deducted but my order wasn’t confirmed — what do I do?
Don’t worry! The amount will be refunded automatically within 3–5 working days. If not, contact our support team.

3. Returns, Refunds & Cancellations

Can I cancel my order?
Yes, you can cancel before the order is packed. Go to My Orders → Select Order → Cancel.
How do refunds work?
Refunds for prepaid orders are initiated within 24 hours and may take 3–7 working days to reflect in your account, depending on your bank.
What if I receive a wrong or damaged item?
Contact us immediately. We’ll arrange a replacement or issue a refund promptly.

4. Account & Profile

I forgot my password. What should I do?
Use the Forgot Password option on the login page to reset it.
How can I update my address?
Go to My Account → Address Book to add or edit your delivery addresses.

5. Contact Us

If you have any questions, feel free to reach out:

SAW GR8 FOODZ PVT LTD
14A, Floor-GRD, Plot-51/55, Mustafa Bazar, Sant Savta Marg, Mazgaon, Mumbai, MH, IN - 400010
Phone: +91 7887282828
Email: contact@gr8foodz.com

2. Placing an Order

How do I place an order?

Browse through our products, add your favorites to the cart, and proceed to checkout.

Can I modify my order after placing it?:

Orders can only be modified before they are confirmed. Once confirmed, changes are not possible.

Delivery & Tracking

What are your delivery timings?
We deliver daily from 8:00 AM to 11:00 PM (may vary by location).
How can I track my order?
Go to the My Orders section in your profile to track real-time updates..

3 .Payments

What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is online payment safe?
Absolutely! We use secure payment gateways to protect your information.
My payment was deducted but order not confirmed — what do I do?
Don’t worry! The amount will be automatically refunded within 3–5 working days. Contact support if it doesn’t reflect.

4. Returns, Refunds & Cancellations

Can I cancel my order?

Yes, you can cancel before the order is packed. Go to My Orders → Select Order → Cancel.

5.How do refunds work?

Refunds for prepaid orders are initiated within 24 hours and may take 3–7 working days depending on your bank.

6. What if I receive a wrong or damaged item?

8. Account & Profile

I forgot my password. What should I do?
Use the Forgot Password option on the login page to reset it.
How can I update my address?
Go to My Account → Address Book and add or edit your delivery addresses.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SAW GR8 FOODZ PVT LTD
14A, Floor-GRD, Plot-51/55, Mustafa Bazar, Sant Savta Marg, Mazgaon, Mumbai, MH, IN - 400010
Phone: +91 7887282828
Email: contact@gr8foodz.com