Cancellation Policy

1. Introduction

The Cancellation Policy outlines the conditions under which customers can cancel their orders and the procedures to be followed.

2. Scope of Policy

• Applies to all orders placed through our platform.
• Covers cancellations initiated by both customers and the company.
• Excludes cases where products are marked "non-cancellable."

3. General Cancellation Terms

• Orders can be canceled within the acceptance window without fees.
• Late cancellations incur a fee of ₹100 or 30% of the order value.
• Non-cancellable items include perishable goods and customized products.

4. Cancellation Process

• Customers can cancel orders through their account.
• Company-initiated cancellations occur due to inventory issues or fraud concerns.

5. Cancellation Fees

Orders canceled after the free window incur a ₹100 fee or 30% of the order value. Orders canceled after dispatch will include a delivery charge.

6. Refunds for Canceled Orders

• Fully refundable if canceled within the free window.
• Bank/UPI refunds processed within 7 business days.
• Wallet/store credit refunds are instant.

7. Exceptions and Special Cases

Non-delivered orders due to operational issues are eligible for a full refund. Pre-orders require cancellation at least 2 days before delivery.

8. Disputes and Escalations

Cancellation disputes must be raised within 24 hours. Escalated cases will be reviewed within 3 business days.

9. Fraud Prevention

Frequent cancellations or misuse may lead to account suspension.

10. Customer Responsibilities

• Provide accurate order and delivery details.
• Cancel within the free window when possible.

11. Non-Cancellable Situations

Orders marked as "Out for Delivery" cannot be canceled.

12. Compliance and Policy Updates

This policy will be reviewed periodically and updated as necessary.