Delivery Policy

1. Introduction

This Delivery Policy outlines the guidelines and procedures governing the delivery operations of our quick commerce business.

2. Scope of Policy

• Applicable to all deliveries initiated through our platform.
• Covers all delivery personnel, third-party logistics providers, and affiliated vendors.
• Includes operational processes from order placement to successful delivery or return.

3. Delivery Timeframes

• Standard Delivery: Within 60 minutes, subject to location and product availability.
• Express Delivery: Certain products qualify for delivery within 40 minutes.
• Peak Hours: Expected delays will be notified in real-time.

4. Delivery Radius

• Standard Radius: 3 km from hubs or warehouses.
• Extended Radius: Up to 7 km with additional charges.
• Customers can check availability using the platform’s location feature.

5. Delivery Charges

• Free Delivery: Orders above ₹399 qualify for free delivery.
• Standard Fee: ₹40 for orders below the threshold.
• Express Delivery: ₹40 additional charge.
• Cancellation Fee: ₹100 or 30% for cancellations after placement.

6. Order Tracking

Customers can track their orders in real-time via the app or website, with notifications at key stages.

7. Failed Delivery Attempts

If a customer is unavailable, three contact attempts will be made before returning the order to the hub, with a re-delivery fee applicable.

8. Delivery Conditions

Perishable goods must be accepted upon arrival. Non-perishable goods may be returned if packaging is damaged.

9. Rider Conduct

Delivery personnel are required to maintain professionalism, handle products carefully, and ensure hygiene and safety.

10. Packaging Standards

Secure and eco-friendly packaging is used, and multi-item orders may arrive in separate packages.

11. Delivery in Adverse Conditions

Delays due to weather, traffic, or emergencies will be communicated in real time.

12. Customer Responsibilities

• Provide accurate delivery information.
• Be available to accept the delivery.
• Inspect the package and report issues immediately.

13. Return to Origin (RTO)

Orders will be returned if the customer refuses to accept, address is incorrect, or delivery attempts fail.

14. Safety and Hygiene Protocols

Riders follow strict hygiene standards, with sanitized vehicles and bags.

15. Delivery Partner Agreements

Third-party partners must comply with service standards, with regular audits and potential penalties for non-compliance.

16. Dispute Resolution

Delivery disputes must be raised within 2 hours, and compensations will be based on our Refund Policy.

17. Policy Amendments

This policy may be updated periodically. Customers will be notified of significant changes.

18. Contact Information

For queries, contact us at contact@gr8foodz.com or call +91-9326500602.